FAQs

We hope we've done a great job making your experience with us as wonderful as possible! If you have any questions, check below to see if we've already answered them for you.

Who Are We?

We're a small team of dedicated dog-lovers with a mission to reduce the waste produced by disposable potty pads. That's why we've designed a pad you can use over and over again, saving you money and helping to protect the environment.

Will My Dog Like The PAWDO^® Potty Pad?

Absolutely! We have carefully crafted our potty pad to be incredibly comfortable to sit and lie on all day. Our thousands of happy customers and their pets can vouch for us!

Which Size Should I Get?

Use this handy sizing chart to find the right size for each of your dogs. If you are unsure, we recommend getting the largest size to give your dog maximum room and comfort.

How Do I Clean It?

You can easily machine-wash or hand-wash your PAWDO^® Potty Pad normally. You can machine-dry it too, but we recommend air-drying for maximum lifetime.

How Are Shipping Times Affected By COVID And US Protests?

At the moment, our shipping to most areas of the US is taking 1-3 weeks, however we have experienced some logistics delays with our carrier in certain areas. Please allow up to 4 weeks in rare cases for your order to arrive.

For international orders, our average shipping time is 2-3 weeks, however this depends greatly on how your country is handling COVID. Please allow up to 4 weeks in rare cases for your order to arrive.

Where Is My Order?

Once your product is shipped, we provide you with a tracking number you can use to see where you order is at any time. Please use this international tracking service to stay updated: https://www.17track.net/en

Are Customs Charges Included?

Each country may impose customs charges individually, and as we ship to many different parts of the world it is impossible to include these charges in your order. Please refer to the customs information for your country to find out more.

Something Is Wrong With My Order

If you have any issues when you receive your order, please get in touch with us at info@pawdo.co and we will sort things out right away. Your satisfaction is our highest priority!

What If I Want To Cancel My Order?

If you wish to cancel your order, please contact us at info@pawdo.co right away. Please understand that we cannot cancel an order once it has been shipped.